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This website is owned and operated by Clearwater Products Ltd TA Sterling (Co. Reg No 03949040). Sterling is a company which supplies and distributes kitchen and bathroom products throughout the UK.
Any access to and use of Services is conditioned on acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use these services.
Intellectual Property Rights
Clearwater Products Ltd is the owner or the licensee of all intellectual property rights on our website (including the name Sterling) and in the material published on it and any other promotional material used by us, including but not limited to patents, registered designs, trademarks and service marks (whether registered or not), and applications for any of the foregoing, copyright, design, right, moral rights, rights in and to databases and all similar and/or analogous right subsisting at any time in any part of the world in relation to us remain the property of Clearwater Products Ltd. That material is protected by copyright laws and treaties around the world. All such rights are reserved.
If you are in any doubt about your entitlements to use this website and the details contained within it, please check with us by email, to avoid any unnecessary action such as withdrawal of your right to use the website and potential legal action for infringing our copyright and intellectual property rights.
Website Content Accuracy
While we make every effort to ensure that our website is up to date and accurate we cannot guarantee this. We also reserve the right to change material on the website to ensure that it is kept up to date and relevant. We will do this without obligation or notice. The user therefore uses any of the information or data contained in our website at their own risk. We do not accept any liability or responsibility for any reliance placed on such materials, information or data by any user or visitor to the website or for any third party to whom they may have passed on such information.
Website Availability
We may at any time withdraw, restrict or amend access to our website. We will use our best endeavors to ensure that any such changes are made with as much notice to our users as possible. However, we do not accept liability if our website is for any reason unavailable at any time or for any period.
Reasonable Control
We will not be liable for any delay in performing, failure to perform or deliver, or defective performance of any goods or services if such a delay or failure is caused by circumstances beyond our reasonable control.
Description of Goods
Under the ‘Sale of Goods Act 1979’ and ‘Supply of Goods and Services Act 1982’ it is an implied term in the contract that the products will correspond with their description. The description is essentially as set out in our website and brochure at the time of order, but there may be minor variation in specification, colour or other features between that description and the product received.
Liability
To the extent permitted by law we do not accept any liability for any direct, indirect or consequential loss or damage incurred by any visitor to or user of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of data; or for any other loss or damage of any kind or any special, indirect or consequential loss or damage, however arising and whether by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Customer Obligations
Visitors and users must not permit or make any attempt to disassemble, deconstruct, break down, hack or otherwise interfere with our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is or may be malicious or harmful.
You must not use our website to:
- Gain unauthorized access to other computing systems or in any way that may damage, disable, overload or affect the operation of the site.
- Provide false or misleading information about yourself or your business or to create a false identity.
- In contravention of any license, code of practice, instruction or guidelines issued by a regulatory authority, third party’s rights, or any Clearwater Products Ltd guidance or policy.
- In any way that is fraudulent or in connection with a criminal offence or in any way that is unlawful or in breach of legislation.
- To send, communicate, upload or download any material or content that is offensive, abusive, indecent, defamatory, libelous, obscene, menacing, or that causes annoyance, inconvenience or that is intended to deceive.
If Clearwater Products Ltd believe that you have misused our website in any way or breached any of our Terms or any contract with Clearwater Products Ltd we may, without notice, terminate or suspend your access to our website and be under no obligation whatsoever to reinstate your access.
Links from our Website
Although this website only looks to include quality, safe and relevant external links, we do not have any control over them, nor can we guarantee or verify the contents or the privacy practices of other websites and as a consequence these links are provided for your information only.
Users are therefore advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. If you submit personal data and other information to a website to which we link, we cannot be held liable for its protection and privacy. Always exercise caution when submitting data to websites. Read the site’s privacy policies fully.
Privacy
Sterling places a high priority on safeguarding confidential information and processing personal data in an ethical manner. We take our responsibility for the security of customer and user data very seriously. To help us continue to achieve this, we have embedded privacy by design and by default within our operating procedures and service delivery. This means that privacy and data protection is taken into consideration and implemented in the design and delivery of our business services, marketing functions, IT services and overall business practices so that our customers, employees and service users right to data privacy and data protection is our default position when processing data.
Further information can be found within our Privacy Policy.
Changes to the Terms and Conditions
We keep our Terms and Conditions under regular review and reserve the right to amend or modify this policy from time to time. Such modifications shall be effective immediately and where substantive will be notified to you by mail or email or via messages on our invoices.
Your continued use and access of our services will constitute your acceptance of any changes or revisions to the Terms and Conditions.
Cancellations & Returns
Contacting us
Clearwater Products Ltd can be contacted on admin@sterling.eu.com or by calling 01684 299555 or by mail at Sterling, Shannon Place, Tewkesbury Business Park, Tewkesbury, Gloucestershire, GL20 8SL.